Returns Policy

Return Period

Our return policy allows returns within 30 days from the date of delivery. After this period has elapsed, we cannot offer refunds or exchanges.

Eligible Items

We accept returns on products that:

• Were shipped by Royal Welsh Sports
• Are faulty due to manufacturing defects
• Were incorrectly shipped items
• Do not meet our quality standards

All returns must be accompanied by the original proof of purchase.

Non-Returnable Items

The following items cannot be returned:

• Personal hygiene products
• Intimate sportswear
• Custom-made or personalized equipment
• Nutritional supplements
• Items marked as final sale

Return Process

1. Contact our customer service at ask@royalwelshgrasslandevent.com to initiate the return process
2. Receive a return authorization number
3. Package the item securely with all original packaging
4. Include the return authorization number and original receipt
5. Ship to our return center in Bern (address will be provided)

Refund Process

Once we receive your return:

• We will inspect the item within 2 business days
• You will receive an email confirming receipt and inspection results
• Approved refunds will be processed to your original payment method
• Refunds typically appear in your account within 5-10 business days

Important Notes

• Shipping costs are non-refundable
• Return shipping costs are the responsibility of the customer
• Items must be returned in original condition with all tags and packaging
• For orders with multiple items, only defective items will be eligible for refund

Contact Information

For any questions about returns or refunds, please contact us:

• Email: ask@royalwelshgrasslandevent.com
• Phone: +41319912294
• Address: Ankerstrasse 12, 3006 Bern, Switzerland