Service Policy

1. Service Overview

At Royal Welsh Sports, we are committed to providing exceptional service for all your sports equipment needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

• Email: ask@royalwelshgrasslandevent.com
• Phone: +41319912294
• Address: Ankerstrasse 12, 3006 Bern, Switzerland

2.2 Support Hours

Our customer support team is available:

• Monday to Friday: 9:00 AM - 6:00 PM CET
• Saturday: 10:00 AM - 4:00 PM CET
• Sunday: Closed

3. Equipment Repair Services

3.1 Available Services

• Fitness equipment maintenance and repair
• Training equipment restoration
• Sports gear component replacement
• Equipment calibration and adjustment
• Safety inspections and certification
• Preventive maintenance services

3.2 Service Timeframes

Standard repair services typically require:

• Initial assessment: 1-2 business days
• Minor repairs: 2-4 business days
• Major repairs: 5-10 business days
• Custom equipment modifications: 10-15 business days

4. Warranty Services

4.1 Standard Warranty

All new equipment purchased from Royal Welsh Sports includes:

• 30-day satisfaction guarantee
• 2-year warranty against manufacturing defects
• Free component replacement for missing pieces (reported within 14 days of purchase)
• Complimentary initial setup and calibration

4.2 Extended Warranty

Optional extended warranty services include:

• 24-month extended protection
• Priority repair service
• Annual maintenance check-ups
• 50% discount on repair services
• Free equipment updates and adjustments

5. Professional Services

5.1 Equipment Customization

• Custom equipment modifications
• Performance optimization
• Specialized adaptations
• Professional calibration
• Equipment upgrades

5.2 Training Services

• Equipment usage workshops
• Safety training sessions
• Maintenance tutorials
• Performance optimization consulting
• Group training sessions

6. Service Pricing

6.1 Assessment Fees

• Basic assessment: Free
• Detailed technical inspection: CHF 30
• Professional consultation: CHF 50
• Equipment performance analysis: CHF 75

6.2 Repair Costs

• Minor repairs: CHF 40-80
• Major repairs: CHF 100-250
• Custom modifications: Quote provided per project
• Emergency repairs: Additional 50% rush fee

7. Quality Assurance

Our commitment to quality includes:

• Professional assessment of all repairs
• Comprehensive testing before return
• Detailed service documentation
• 100% satisfaction guarantee
• Follow-up quality checks
• Swiss quality standards compliance

8. Service Requests

8.1 How to Request Service

1. Contact our support team via phone or email
2. Describe the service needed
3. Receive a preliminary assessment
4. Schedule service appointment
5. Approve service quote
6. Track repair progress online

8.2 Required Information

• Equipment type and brand
• Purchase date and location
• Detailed description of issues
• Photos of damaged components
• Preferred service timeline
• Warranty information

9. Service Guarantees

We stand behind our services with:

• 90-day warranty on repairs
• Money-back satisfaction guarantee
• Swiss quality workmanship
• Genuine parts and materials
• Certified technicians
• Transparent pricing

10. Updates to Service Policy

Royal Welsh Sports reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.